Support Channels

  • 1 hour ticket response time

  • A one hour Inquiry Response Guarantee

  • Our technical assistance crew is on duty day–and–night to attend to all of your service requests. Every ticket you post to us is going to be answered within no more than 1 hour. If your case requires the aid of an admin, we will send the ticket to the technician on duty and will let you know that the issue is under control.

  • Top quality support service

  • Qualified Client Support Service

  • Our customer help and support crew will be on duty for you round the clock to to respond to all service demand tickets that you submit. We offer client assistance for the apps that are installed in advance on your hosting server. These include our in–house made Site Control Panel, the preferred Operating System along with the server management panel (based on the VPS type).

  • Intuitive help center

  • An Informative Help Zone

  • Each part of the Site Control Panel that is offered completely free with your VPS offers an included knowledge base. There’s an assortment of in–depth how–to content articles and a variety of step–by–step video lessons that demonstrate all the normal site managing tasks. You can use them by clicking the Help or Video control keys in the right side of each Control Panel section.