Support Channels

  • 1 hour ticket response time

  • A 60–Minute Response Guarantee

  • Each support request you submit to us will be dealt with within maximum 60 minutes. If for any reason whatsoever your support ticket or e–mail calls for additional assistance from a sysadmin, we’ll forward it and leave a comment to notify you that your case is being worked on. If you take advantage of the Admin Services package, all of the services included there will be executed at a time of your preference.

  • Top quality support service

  • An Exceptional Tech Support Service

  • We will be available to you twenty–four–seven to respond to any questions that you may have related to our Site Control Panel or any of the applications that we have preinstalled for your convenience on the dedicated server. If you also need help with server management procedures, have a glance at our Admin Services package, which includes backup space, weekly OS updates, server monitoring and rebooting services, as well as troubleshooting and software installation procedures.

  • Intuitive help center

  • An Easy–to–Navigate Help Area

  • Our Site Control Panel is installed by default for every Linux dedicated servers hosting package. Among its functionalities is a rather useful integrated knowledgebase that will guide you step by step on all the tasks that you can perform. The majority of how–to articles in addition video versions that demonstrate all the actions that you can carry out in a very illustrative manner. You can find the help articles and the video tutorials in the upper right corner of each section of the Site Control Panel.