Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • We supply a 1–hour answer warranty with all of our Linux cloud website hosting packages packages, meaning that each individual support question you email will be replied to within one hour maximum. Our support team members have been qualified to very quickly resolve any issue and to provide you with on time guidance on any situation that you might have.

  • Top quality support service

  • A Top–quality Support Service

  • Our help and support service is delivered by a crew of qualified technicians that are prepared to reply to your query promptly. You are able to make contact with the technical support staff by launching a help and support ticket from your Site Control Panel or by sending us an email. On business days, you may as well call us on the telephone or take advantage of the online chat service.

  • Intuitive help center

  • An Intuitive Help Section

  • We have integrated an in depth education base into the Control Panel allowing you to receive convenient step by step guidance at any time. Each area of the Control Panel has its own contextual guide area having a list of how–to posts. We have also made instructional videos to give you a better visual representation of how to accomplish any presented task.