24/7 Customer Support
Discover more about customer support and why it's hard to discover a web hosting provider that can offer top-class support.
Being able to contact your cloud website hosting company if you have any questions or encounter any issues is really important and how quickly they will reply and take action is often crucial, especially if your website is business-oriented, as more downtime often means losing potential customers. The support options are a way to distinguish actual suppliers from resellers. The latter typically answer only to emails or support tickets and you may need to wait for a whole day or more in order to get a reply. If your problem needs several responses, you will end up losing several days in order to have a simple problem fixed. When you use the services of a genuine and reputable web hosting company, you'll be able to get in touch with the support team anytime and receive a timely response whatever the problem or the question is - pre-sales, customer or technical one.
24/7 Customer Support in Cloud Website Hosting
The customer and tech support services for all of our cloud website hosting
packages are twenty-four-seven, therefore you can forget all about waiting for several days so as to get assistance. If you aren't our client yet, you can call us, chat with an agent or send an e-mail. In case you currently have an account, you're able to open a support ticket in addition to the other three options for communication. You can choose the most appropriate way to contact us based on where you are or what kind of equipment you are using. We are able to help you for more or less any hosting-related question that you may have or issue that you could experience and even if you contact us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming issues you could open a support ticket, but even in this situation the max reply time will never exceed 1 hour.
24/7 Customer Support in Semi-dedicated Hosting
You are able to try our support services even before you aquire a semi-dedicated server
account from our company as we have telephone and online chat support for pre-sales, billing and general questions. Our representatives will help you find the right package or provide you with information about our servers, so as to confirm whether the system requirements for your websites are met. When you are an active customer, you can also get in touch with us through e-mail or via our ticketing system, which is accessible from the Hepsia website hosting Control Panel. We warrant that if you employ these 2 methods of communication, you'll get an answer within a maximum of one hour and that’s 24/7, including weekends and official holidays. In case you've employed the web hosting services of other companies, even big ones, you are able to compare the reply time considering that it ordinarily takes an entire day for them to handle a ticket.
24/7 Customer Support in Dedicated Web Hosting
With a one-hour maximum response time warranty, you will receive prompt support when you buy a dedicated server
from our company. Our customer and technical support crews are accessible 24/7/365, therefore if you open a support ticket via your billing account or you send an email about any kind of issue with your server or the pre-installed software on it at any time of the day, you'll have a response within one hour, even during holidays. Our ticketing system is the better option if the matter in question needs a longer period of time to be resolved or if it needs to be forwarded to our administrators, because it's a lot easier to track the communication sent on both sides. For common, billing and sales issues/inquiries, you will be able to phone us or talk to a live representative via our chat service. If you add the Managed Services upgrade to the server plan, our administrators will also support you with third-party software installation and troubleshooting and similarly to the standard support, this service is available 24/7 too.