Learn exactly what phone support entails in the web hosting world.
In the event that you've ever had a cloud website hosting account in the past or you have dealt with any kind of online service, you probably know from your personal experience that for certain things it is better to talk to a live person on the telephone than to exchange support tickets or email messages. If you want to find out more about a particular service before you order it or in case something small needs to be done, for instance, it will be easier and quicker to get it done real-time. If you have the option to get in touch with representatives by phone, it's very likely that you are using the services of an actual hosting provider, not just a reseller. The type of support that you'll get by phone may differ between different suppliers - from very general matters to experienced technical support. Typically most providers supply pre-sales assistance and 1st level telephone support, while more complicated tech issues are resolved via electronic mail or tickets.
Phone Support in Cloud Website Hosting
In case you choose to take advantage of one of our Linux cloud website hosting packages
, you will be able to connect with our support team over the telephone for 14 hrs every day. We can assist you in choosing the proper package for your sites since we believe that it is better to discuss this kind of matters with a live person. If you already have an account, we're able to help you with all your sales/billing questions as well as general matters, even with some tech problems that do not need a lot of time or escalation to an administrator as it is better to open a ticket for time-consuming troubles in order to have the communication in a single place. We have telephone numbers in the US, the United Kingdom and Australia, so you're able to call the one you prefer and speak with our agents.
Phone Support in Semi-dedicated Hosting
We provide live telephone support 14 hours a day as a part of the support services for each and every semi-dedicated server
plan that we supply. Considering that some issues are more complex and time-consuming, you will have to open a support ticket if you come across such an issue, still for all the billing, general or small-scale technical issues you can always call us and we'll help you instantly so as to save you the time you will need to spend on opening a ticket. Even if you do not have an account yet, you are able to find out if you can host your internet sites on our leading-edge cloud platform or you'll be able to receive any other general info about our semi-dedicated services. We have local numbers in the United States of America, the United Kingdom and Australia as well as a global number, so that you're able to call the one which is closer to where you live.