One-Hour Response Guarantee
1 Hour Response Time Guarantee - what does it mean and in what way does it boost user experience?
If you’ve ever got any queries relating to the web hosting service in general or you encounter a problem with your websites, you will need to touch base with the respective hosting provider’s client support team. It may not make any difference how quickly they will respond if you have an enquiry of a generic nature, but a problem such as a botched software app update, for instance, may result in your website becoming damaged or invisible on the web. And the longer you wait for the support team to help you, the longer the website will be inoperational. In case you offer goods or services online, any outage will influence your site adversely and you may lose current or potential clients. Many web hosting providers, chiefly resellers, answer tickets and emails within 24 hours, but in the Internet era that is far too long, since customers will scarcely ever go back to a site that isn’t working properly over prolonged spans of time.
One-Hour Response Guarantee in Cloud Website Hosting
In case you’re using one of our Linux cloud website hosting packages
and you have an inquiry or chance upon a certain predicament, you can contact us 24x7 by posting a trouble ticket or by sending an e-mail and we promise that you’ll have a response in less than one hour. In case the issue can be sorted out, we’ll do it before we get back to you, whereas if there’s something that you need to do on your end, we will provide you with all the necessary details – what workable solutions to try out, what settings to check, etc. Usually, you’ll receive a reply within maximum 30 minutes, so waiting for hours and hours or even for more than one day to obtain assistance is something impossible. Our 60-minute reply guarantee is valid for any query that you may have – billing, general or technical.
One-Hour Response Guarantee in Semi-dedicated Hosting
We promise that if you submit a support ticket from your hosting Control Panel or write an email relating to your semi-dedicated server
, you will receive a response within less than sixty minutes. You can get in touch with us whenever you need with regards to billing, general or technical issues and given that we are available to you 24 hours a day, 7 days a week, 365 days a year, you’ll always receive help without delay. Based on the specific question or issue, we will supply you with more info, fix the obstacle if it’s been caused by something within our reach or tell you what to do on your end in case you have to configure some setting for a web-based application that we cannot access. You can just forget about waiting for a day for each and every response. As a matter of fact, in most cases we respond to tickets and emails within 20-25 minutes max.