A live chat is a real-time way of communication between a web hosting company's support team and its customers. It's a very efficient way to receive some information about the hosting services or get some problem resolved since you are talking to a live representative. The benefits of using a real-time chat service instead of calling or opening a support ticket are the low chance of errors any time you exchange info like usernames or domain names, the faster response time as the communication is real-time and the fact that you don't have to stay on the chat all the time - you can do something else entirely while the representative examines the issue involved. Furthermore, you can become a part of a live chat room from any kind of computer that is connected to the web, avoiding the phone fees that you'll need to pay if you're calling to a different country.
Live Chat Support in Cloud Website Hosting
As part of the support services that we offer for all of our Linux cloud website hosting packages, we have live chat support which is online 24/7, even on holidays. You can contact us no matter if you already own an account or not, considering that we can assist you with nearly anything, ranging from providing you with common info on our solutions in case you aren't our customer yet and you are thinking about obtaining one of our packages, to assisting you with setting up an email account in an e-mail client. Some issues are more complicated and time-consuming, so you'll need to take advantage of the ticketing system that is built-in our Hepsia website hosting Control Panel, but we can save you time and help you in real time on our live chat for a number of things.
Live Chat Support in Semi-dedicated Hosting
We have live chat support that is accessible to all our future and active clients. If you are searching for a new website hosting account, you are able to chat in real time to one of our agents and receive more details about our Linux semi-dedicated packages so as to pick the right plan for your sites. In case you already have an account with us, we'll be able to assist you in a timely manner with billing, general and first-level techissues. Although in some cases you will need to open a support ticket because there're issues that cannot be resolved through a live chat, we'll be able to assist you with various basic tasks, for instance installing an email account in an email client or redirecting one domain name to another one. This way, you will benefit from quick assistance and you will save many hours.