There are a handful of ways to get in touch with the web hosting company whose services you’re using, but the one that you’ll always find regardless of which company you select is a support ticket system. It’s the easiest communication channel for many reasons. If no client care staff member is free at the moment and they are all busy, a telephone call may not be answered, but a ticket will always hit home. Also, you can copy/paste extensive pieces of info without needing to worry about printing mistakes, and if a certain issue needs more time to be fixed or a number of replies must be exchanged, all the info will be in one location, so each party can always see the comments provided by the other one. The negative side of using tickets to touch base with your hosting company is that they’re often separate from the web hosting platform, which implies that if you have to supply info or to adhere to instructions, you will have to use at least 2 different interfaces and this number can rise if you want to administer a couple of domain names. Furthermore, many web hosting providers respond to tickets after a couple of hours, or even once in every 24 hours, and for you as a customer, this simply means wasted time while waiting for an answer.
Integrated Ticketing System in Cloud Website Hosting
Our Linux cloud website hosting packages come bundled with an integrated support ticket system, which is an integral part of our custom-created Hepsia hosting Control Panel. In stark contrast to other similar tools, Hepsia permits you to manage everything connected with the hosting service itself in the very same place – payments, files, emails, trouble tickets, etc., eliminating the necessity to go through different admin interfaces. If you have any pre-sales or technical questions or any difficulties, you can post a ticket with just a few clicks without needing to leave your Control Panel. During the process, you can select a category and our system will offer you a variety of informational articles, which will supply you with more information and which may help you resolve any given problem even before you actually post a ticket. We guarantee a trouble ticket response time of no more than 1 hour, even in case it’s a weekend or a public holiday.
Integrated Ticketing System in Semi-dedicated Hosting
The trouble ticket system that we’re using is built into the Hepsia Control Panel, which we have developed for our Linux semi-dedicated packages, which implies that you will not need one more support platform to contact our help desk team – you can do that on the spot in the event that you run into a difficulty. Posting a new ticket takes a couple of clicks of the mouse and tracking down an older one is equally easy. With our intelligent search box, you can swiftly track down any ticket that you have submitted in the past. You can post a ticket at any time whatsoever since our help desk team representatives are available to you 7 days a week and answer in no more than one hour, even though it rarely takes this much to receive an answer. With the Hepsia Control Panel, you’ll have everything in a single location and you can forget about needing to use two or more platforms to troubleshoot a simple problem.