There are a handful of ways to get in touch with the web hosting company whose services you’re using, but the one that you’ll always find regardless of which company you select is a support ticket system. It’s the easiest communication channel for many reasons. If no client care staff member is free at the moment and they are all busy, a telephone call may not be answered, but a ticket will always hit home. Also, you can copy/paste extensive pieces of info without needing to worry about printing mistakes, and if a certain issue needs more time to be fixed or a number of replies must be exchanged, all the info will be in one location, so each party can always see the comments provided by the other one. The negative side of using tickets to touch base with your hosting company is that they’re often separate from the web hosting platform, which implies that if you have to supply info or to adhere to instructions, you will have to use at least 2 different interfaces and this number can rise if you want to administer a couple of domain names. Furthermore, many web hosting providers respond to tickets after a couple of hours, or even once in every 24 hours, and for you as a customer, this simply means wasted time while waiting for an answer.